A clear understanding.
Terms and conditions for VacciFly, operated by Healthigence Pty Ltd, Australia. One service for families, nurses and clinics. Updated 10 September 2026.
The service you are using
VacciFly reads vaccination records and prepares an informational English history and destination planning report. Assessment covers only the rules, ages and populations described in the report. It is not a prescription, diagnosis, official immunisation certificate, certified translation, immunity guarantee, visa medical examination or school/immigration clearance. It does not update an official immunisation register.
Who may submit records
Use the service for your own records or those you are authorised to manage. A parent or guardian manages a child's check. A nurse or clinic must establish patient permission or other applicable authority and follow professional obligations. Keep each traveler's records separate. Do not upload unrelated medical documents, forged evidence or another person's information without authority.
Review and clinical decisions
AI readings and automated rules can contain errors. Compare names, dates, products and extracted entries with the originals before preparing the report. Uncertain information stays flagged. Provide the correct date of birth and departure date. Changes to your record or plans may require a new assessment. A qualified clinician must confirm eligibility, products, contraindications, intervals, catch-up timing and current destination requirements. Schedules, funding, school rules and immigration processes can differ. A completed check or payment does not establish that vaccination requirements are complete.
Prices and payment
Each personal report costs US$4.99, including any applicable tax. The family total is shown in USD before checkout. This is a one-time purchase, not a subscription. Your bank or payment provider may apply currency-conversion charges. Stripe or Razorpay processes payment according to the selected origin. Access follows server confirmation of payment. Do not pay again merely because confirmation is delayed; refresh the saved status or contact support.
Report delivery and deletion
Download and securely save each report when available. After the browser receives the complete PDF and starts saving it, the check closes and its health records and report enter automatic deletion from active VacciFly storage. The page can save the received PDF again while that tab remains open; this is a local browser copy. Completed checks cannot be reopened. Interrupted transfers have a recovery window of up to one hour, refreshed by a download retry of the same report, before automatic cleanup. Email delivery depends on the configured service and supplied address; provider acceptance is not proof of inbox delivery. Copies already emailed or downloaded are outside the website's deletion controls. Keep your report and payment receipt securely. Total processing time depends on report complexity, handwriting, file quality and provider availability.
Problems, cancellation and refunds
If payment was taken but access or delivery fails, contact support@vaccifly.com with the transaction reference and a description of the problem. Do not send full card details or medical records in the initial message. We will investigate and address the remedy available under applicable consumer law. Contact us promptly about duplicate charges, cancellation or a materially defective service. Statutory refund, cancellation and consumer-guarantee rights are not excluded. No blanket no-refund rule or automatic waiver of statutory rights applies merely because the service is digital.
Privacy and confidentiality
The privacy policy explains collected information, AI processing, providers, storage, private links and privacy requests. The workflow requires server and provider processing. Protect private links and downloaded files. Do not publish another person's report or put sensitive records in the contact form. Withdrawal or deletion can prevent further processing or reopening of the check, subject to applicable rights and retention obligations.
Healthcare organisation responsibilities
Families, nurses and clinics use the same per-report service. Organisations must confirm that intended use, patient authority, provider arrangements and data locations meet their requirements. Where HIPAA applies, confirm required business associate agreements and safeguards before submitting protected health information. These terms are not a business associate agreement or certification. Clinical judgement, documentation and official register entry remain with the responsible professional.
Acceptable use
Do not access another person's check, bypass payment or access controls, overload the service, upload malicious files, forge evidence or use the service unlawfully. Access may be restricted when reasonably necessary to address misuse, security incidents or legal obligations. Contact support if you believe a restriction is mistaken. Maintenance or provider failures can affect availability; consumer rights still apply.
Your records and permitted use
You retain any rights you have in submitted documents and permit the processing needed for the requested check as described in the privacy policy. You may share your downloaded report with your clinician, school or intended recipient. A purchase does not transfer ownership of VacciFly branding or website content. Do not alter a report to imply a clinical certification that was never provided.
Liability and applicable rights
Use the report as planning support alongside the original evidence and qualified clinical advice. Nothing in these terms excludes a consumer guarantee, statutory remedy or liability that cannot lawfully be excluded. Mandatory protections that apply in your country remain available. Privacy, consumer and healthcare obligations depend on the circumstances and applicable law.
Contact and changes
General enquiries and partnerships: info@vaccifly.com. Report, payment, access, privacy and technical support: support@vaccifly.com. Revised terms show an updated date. Changes do not automatically remove rights that already apply to a purchase. Keep a copy of the terms relevant to your transaction.
Need help? Contact VacciFly.